CTO's Public Safety Group staff includes public safety practitioners with many years of experience
in all areas of Police, Fire, and EMS communications center operations, management, supervision
and training. Several staff members are certified by NENA as Emergency Number Professionals
(ENP). CTO's staff members “have been there in the trenches” and understand our clients’ needs.
Our Public Safety Group has extensive experience with all phases of PSAP/Dispatch Center planning,
analysis, staffing and evaluation. To help ensure the highest work products CTO maintains an
active Quality Assurance Program. CTO’s Public Safety Group Staff has the expertise and
experience to assist and advise our clients with:

• PSAP/Dispatch Center Consolidation
• Communications Center Organization & Management
• Communications Center Supervision
• Communications Center Staffing
• Communications Center Operations
• Communications Center Evaluation
• Records Management, and
• Training

CTO's Public Safety Group staff are members of APCO and NENA and have served on various
APCO committees and as officers of the Local Chapters of NENA. Some of our staff members
also belong to the Fraternal Order of Police, FBI National Academy Associates, International
Police Chief’s Association, the World Safety Organization, the International Association of Fire
Chiefs, the National Fire Protection Association, the International Society of Fire Service
Instructors, the NFPA Fire Service Section, the Fire Department Safety Officers Association,
and the International Municipal Signal Association. In addition, some of CTO’s staff members
are certified as Public Safety Trainers and Train-The-Trainer Instructors. Many of our engineers
are members of the IEEE and are certified by NARTE.